Take it from your neighbors!
Nex-Tech customer service and overall satisfaction consistently excel over other out-of-state competitors.
We are local and we are here to stay!
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Nex-Tech is PROUD to be a part of the Hays Community!
Below are just a few of the local organizations we partner with:
TOP 3 reasons to switch
All inclusive, 1 Gig for $69. [Includes router, professional installation, Wi-Fi app, and technical support.]
Exceptional service team made up of your neighbors!
Never worry about buffering or too many devices, PLUS no data caps!
Calling All Tigers
Have you heard of
Nex-Tech’s Internet Discount Program (IDP)?
IDP assistance provides up to a $30.00 monthly discount on our 1 GIG fiber residential Internet service per month.
Customers may be eligible if they meet income requirements or participate in Medicaid, SNAP, or Section 8 Housing.
REAL reviews from
Hays Nex-Tech Customers
““The service has always been really fantastic. I’ve been a customer for over 10 years, and had great help from the help desk and other customer reps! Keep on keeping on!””
Dylan | Hays
““Service provider that came out to the house was super professional, kind and patient through the whole process. Amazing service!””
Abby| Hays
““I am thoroughly impressed with the overall experience of my Internet service. The customer service has been exceptional, with prompt and helpful responses to any inquiries or issues I’ve encountered. The Internet speed is remarkable, providing a seamless and efficient online experience for all my needs. Additionally, the pricing of the Internet service is reasonable, offering great value for the quality of service received. I highly recommend NEX-TECH as an Internet service provider for its outstanding customer service, impressive Internet speed, and competitive pricing.””
Jordan & Kaleen | Hays
Nex-Tech Internet Frequently Asked Questions
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Is the advertised price introductory?
At Nex-Tech, we believe in transparent pricing. If a promotion is available, such as our current “3 Months Free Internet” offer, we clearly disclose the terms upfront. We encourage customers to ask any provider whether the advertised rate is promotional, and what their ongoing price will be after the promotion ends. Our goal is to help customers avoid surprises and understand the full value they’re receiving.
What will my bill be after promotions end?
We believe customers should understand exactly what they’re paying for. While promotional offers may provide free service for a limited time, Nex-Tech focuses on transparent pricing, included features, and all-inclusive value rather than hidden fees and unexpected charges. Rather than charging extra fees for things like equipment, maintenance, service and installation, all of these are included free in the $69 price of Internet.
Are upload speeds the same as download speeds?
Yes. Nex-Tech’s fiber-to-the-premise network delivers symmetrical speeds, meaning your upload speeds are just as fast as your download speeds. This is especially important for video conferencing, working from home, online gaming, cloud backups, and sharing large files. Many cable providers offer much slower upload speeds than download speeds.
Are there equipment rental fees?
No. Nex-Tech residential Internet is designed to be all-inclusive. Your service includes a router, Wi-Fi management app, technical support, and ongoing maintenance. We want customers to know what’s included from day one rather than discovering extra equipment charges later.
Are there data caps?
No. Nex-Tech Internet has no data caps, so you can stream, game, work, and connect all of your devices without worrying about overage fees or reduced speeds.
Where is customer support located?
Our customer support team is local. Nex-Tech is a Kansas-based company with local employees, local stores, a full-service Help Desk, and a 24/7 Network Operations Center. When you call us, you’re working with people who know your community and understand your needs.
How quickly can a technician come out?
Because Nex-Tech has local technicians and local support teams throughout our service area, we’re able to provide responsive service when customers need assistance. Our focus is on professional installation, prompt support, and resolving issues as quickly as possible.
Is installation included?
Yes. Nex-Tech residential Internet includes professional on-site installation. Our technicians don’t just connect your service—they help set up devices, answer questions, and make sure you’re ready to use your new connection before they leave.
Are there contracts?
Residential customers are not tied into service contracts. We emphasize transparent pricing, included features, and customer value. We encourage customers to ask other providers about contract requirements and early termination fees before signing up.
Is the connection fiber all the way to my home?
Yes. Nex-Tech uses true Fiber-to-the-Premise (FTTP) technology, which means dedicated fiber-optic lines run directly to your home. Unlike hybrid fiber-coax systems, FTTP delivers symmetrical speeds, improved reliability, lower latency, and a network built for the future.
What Internet speeds are available in Hays, Kansas?
Hays residents all have access to symmetrical 1 Gig fiber Internet from Nex-Tech.
Who has the fastest Internet in Hays?
True fiber optic connectivity from the provider to the home offers the fastest speeds. Homes served by Nex-Tech are fiber-to-the-home and typically offer the fastest residential speeds and the best upload performance.
What's the most reliable Internet provider in Hays?
Reliability depends on network design and technology. Fiber-to-the-premise networks are generally considered the most reliable Internet technology, and because Nex-Tech fiber network is buried below ground, it is even less susceptible to weather, and signal degradation.
Can I get Gig Internet in Hays?
Yes. Nex-Tech serves all residential customers with 1 Gig symmetrical Internet.
Which Internet provider has the best customer service in Hays?
Rated 4.5/5 stars on Google, Nex-Tech’s customer service exceeds all national averages for Internet companies. When comparing customer service, consider where support representatives are located, service hours, technician response times, and whether support is outsourced or provided locally. Nex-Tech offers a local Help Desk open 7 days-a-week (in Hays), employs local technicians and has a 24/7 Network Operations Center.
How much does Internet cost in Hays?
Nex-Tech Internet is all-inclusive, meaning when you sign up for Internet, you will not be surprised with extra fees for equipment, setup or maintenance – it’s all included in the low monthly price. You will also have access to a Wi-Fi manager app and Help Desk support 7 days/week. You should never have to worry about running low on bandwidth or running out of data, so Nex-Tech offers all residential customers 1 Gig symmetrical service without data caps for only $69/month.
Nex-Tech believes everyone should have access to dependable Internet. Through Nex-Tech’s Internet Discount Program*, qualifying households can receive a $30 monthly credit while keeping the reliable, high-speed service they depend on. Learn more.