Born from neccessity,
shared because it works.
We created these trainings because we needed them. Turns out, you might too. From quick-hit virtual sessions to in-person deep dives, our trainers will customize the content to fit your team, your schedules, and your goals. Pricing starts at $1,500.
Virtual Trainings
Train from your favorite chair, your office, or that secret spot with the great Wi-Fi. Our virtual sessions bring the brainpower straight to your screen with interactive, hands-on learning that keeps you engaged and moving forward. You get all the insight of an in-person class without the travel, the hassle, or the scramble for a meeting room. Just log in, learn at your own pace, and enjoy a smooth, comfortable training experience from wherever you are.
On-Site Trainings
Want training that feels personal and perfectly tailored? We’ll pack up our know-how and bring it straight to your doorstep, turning your workspace into a hands-on learning zone. Your team gets to learn right where the magic happens, asking questions, testing ideas, and trying new skills without ever leaving familiar territory. It’s lively, practical, and custom-fit for your crew, making the whole experience feel more like a team adventure than a traditional training day.
Training Library
Browse our list of topics that can be custom-fit for you.
- Sales Training for Customer Sales
- Customer Save Training
- Internet Terminology for CSRs
- How to Handle Rate Increase Conversations
- Empower Your Customer Sales Team
- How to Implement a Call Coaching Program
- Live Call Coaching
- Developing a Referral Program
- Develop a Customer Satisfaction Program (NPS)
- How to Conduct Strategic Planning
- Developing a Business Sales Program
- Metrics Every CMO Should Be Tracking
- Building a Strong Company Culuture
- Sales Training for Customer Sales
- Managing Conflict & Tough Conversations
- How to Train Your Customers to Stream TV
- How to Sell on Value & Customer Experience
- How to Empower Your Front Line Staff
- CPNI Training
- Red Flag Training
- Broadband Nutrition Label Basics
- Business Cybersecurity 101
- Microsoft 365 Training
- AI: 101
“Flexible, responsive, and creative. Was easy to work with and allowed for a flexible schedule when priorities changed.”
Lacey, Brazos Communications
Training customized for YOU!
Let’s put the ‘pro’ in professional development! Drop your info below and we’ll customize your training experience.
Frequently Asked Questions
About Our Broadband Training Programs
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What types of broadband training do you offer?
We offer custom broadband training programs covering CSR sales and retention, conflict management, Internet and telecom basics, compliance, customer experience, call coaching, strategic planning, culture and leadership, business sales development, streaming education, Microsoft 365, and cybersecurity. All training sessions are built specifically for the needs of broadband providers, ISPs, and telecom customer support teams
Can the training be customized for our team or technology stack?
Yes – nothing pre-recorded here! Every training is customized to your team’s experience level, tools, technology stack, and organizational goals. We tailor our examples, exercises, and demonstrations, so the content aligns with your operations.
Do you offer in-person, virtual, or hybrid training options?
We offer all three. Choose on-site training, virtual training, or a hybrid model depending on your team’s location and schedule.
How long does a broadband training session usually last?
Most of our telecom and broadband training sessions run 2–4 hours, depending on the topic and level of customization. For more advanced or multi-layered content, we can also build partial or full-day training programs.
Can you build an ongoing training program instead of a single workshop?
Absolutely. We can work with you and your team to set up multi-session development tracks designed to strengthen CSR performance, improve retention, build leadership skills, and support long-term growth. These programs are ideal for broadband companies seeking consistent training across teams.
Is this broadband training suitable for both new hires and experienced staff?
Yes. Our training benefits new CSRs, experienced staff, managers, and leadership teams.
- New hires thrive in foundational sessions like Internet Terminology, Broadband Nutrition Labels Basics, and customer save & retention training.
- Experienced CSRs grow through advanced sales, customer save strategies, conflict management, and call coaching.
- Leaders gain value from strategic planning, developing customer satisfaction program development, and cybersecurity training.
Every course is designed to deliver practical, actionable skills for any experience level.
How far in advance should we schedule broadband training?
We recommend booking 4-6 weeks in advance. This ensures we have time to customize your content and secure your preferred dates. If you need faster scheduling, we’ll do our best to accommodate.
Do you travel to our location, or do we come to you?
We can travel to your location, you can come to us, or we can meet virtually. Some broadband providers choose on-site training for their teams, while others prefer virtual sessions for multiple branches.
What does our team need to prepare for training?
Generally, all you’ll need is:
- A quiet meeting space
- A screen or projector (for in-person)
- Access to any internal accounts or systems we’ll be covering
- A designated point of contact for coordination
We handle all training materials, handouts, activities, and follow-up resources.
How much does custom broadband training cost?
Pricing starts at $1,500. Price depends on session length, format, travel, and level of customization. After a short discovery call, we’ll share a clear quote with no hidden fees so you know exactly what to expect.
Do we need a contract, or can we book just one training session?
No long-term contract is required. You can book single sessions, or we can create a long-term training partnership if you’re building a broader development plan for your broadband team.