Customer Service 877.625.7872 | Technical Support 888.565.3200
 
 
 
Managed I.T. is completely scalable and can grow with your business as you do. Your 3-5 year technology plan will ensure a worry-free, complete IT solution customized to meet the exact needs of your business.
 
 

Ticketing

IT and training requests can be difficult to track and manage. Nex-Tech can take requests from multiple channels and automatically convert them into organized, efficient help desk requests. This platform ensures fast customer service by identifying common issues and grouping related cases. Ticketing also allows us to analyze and track important data such as a computer that may need to be retired from your network, areas where additional training may be needed and much more.
 

Technology Dashboard

Nex-Tech can find and repair potential issues before they become a problem. Technology Dashboard enables proactive network monitoring to detect issues such as viruses, network outages and equipment failures before they affect the productivity of your business.
 
 
 

PathView

PathView provides proactive monitoring and troubleshooting across the entire app network path, from your users to the application. PathView’s always-on monitoring gives 1-minute granularity on latency, data loss, and jitter, stored for up to a year.

Patching

Make sure critical software patches are always up-to-date with Nex-Tech patching. Nex-Tech will streamline patching so new patches can be rolled out in just a few clicks and all without requiring any hardware on site. All devices can be quickly patched with the press of a single button reducing the time it takes to roll out new patches.

FlowView

FlowView actively monitors your network with no expensive equipment to buy or maintain. It identifies and correlates application usage to network bandwidth consumption. Nex-Tech can analyze network and application traffic with more granularity letting you know instantly how every application impacts every end user. We can monitor applications in real-time with 5 minute granularity & compare with 90 days of historical data, regardless of network traffic volume.