Customer Service 877.625.7872 | Technical Support 888.565.3200
Nex-Tech Network Monitoring
 
 
Customer Testimonial
 
 
Customer Testimonial
 
 

NEX-TECH NOC DIFFERENCE

Nex-Tech NOCAware is data analytics and network intelligence in action. We analyze what most consider noise. We report on trends of potential disruptive network behaviors, allowing clients to schedule maintenance at their convenience before they become service impacting. That’s a big deal.
 
 
 
We do NOC with a Five Nines Focus

YOUR NETWORK -the core operating infrastructure of your business-is key to your success in today’s market, so it’s important that it be managed by professionals with experience on a number of levels. The challenge comes with finding, training and maintaining the staff needed to effectively manage a network. Emerging technologies remain the most impactful and difficult challenge telecoms face in maintaining core networks. Survivors become the new class of telecom operators.Nex-Tech Network Operations Center support means clients get the freedom to focus on building their business, not running a NOC.
 
Carrier Ethernet Certified Professional
 
 
NOC Infrastructure
 
Nex-Tech NOC offers end-to-end service management of transport and customer premise equipment (CPE) by experienced professionals who are available 24x7x365 to monitor and manage the comprehensive set of infrastructure technology services. Avoid outages, minimize downtime, maintain Service Level Agreements (SLAs), increasing customer satisfaction. With Nex-Tech NOC, you get the benefits of the latest communications technology while leveraging our professional staff as a natural extension of your own organization.
 
 
Data Analytics
 
NEX-TECH NOCAware IS DATA ANALYTICS AT ITS FINEST
 

Single Pane of Glass


Being an expert of every equipment manufacturers and Network Monitoring Systems (NMS) within your network can be a difficult task. Managing the alarms from these systems can be even more difficult. Nex-Tech solves the alarm noise issue by utilizing a Cordell ISD4000 Alarm Collector within our client’s network which provides alarm consolidation of multiple systems into a single pane of glass.
 

A Fully Customizable Ticketing System


In addition to typical fields displayed in ticket reports, NOCAware adds 24-hour ticket holds, parent/child tickets, maintenance/outage tickets, calculated mean-time-to-repair (MTTR), and mean-time-to-action (MTTA) that is fully customizable for each client.
 
It's not just noise to us.
 
ALARM PROFILING

Nex-Tech NOC brings clarity to alarms/SNMP traps so a potential impact to services can be determined at a glance.

Deciphering a raw SNMP trap or alarm takes time. When there is a network impairment within your network, time is not on your side. As power users of Cordell’s CiNAS Network Management System, we build clarity into alarms so at a glance we know where, when and what the impairment is, reducing time to identify exactly what the impact is, and reducing time to resolution.
 
COMMUNICATION
When a network event impacts service to your client, it’s important to keep management and your client in the loop. We do that and provide detailed notification of incident resolution, performance and mean time to repair (MTTR), keeping everyone informed, reducing the need for follow-ups and manual status reports.
 
REPORTING
Nex-Tech NOC provides full reporting of ticketing, alarming and service/circuit impairments/outage conditions, including MTTR. Data is stored for one year, offering customers an opportunity for standard or customized reporting.
 
 
 
KNOWLEDGE

In addition to being Cisco and MEF CECP certified, our NOC technicians are proficient in a variety of manufacturers and NMS Systems.

Strenght in Numbers