NEX-TECH NOCAware IS DATA ANALYTICS AT ITS FINEST
Single Pane of Glass
Being an expert of every equipment manufacturers and Network Monitoring Systems (NMS) within your network can be a difficult task. Managing the alarms from these systems can be even more difficult. Nex-Tech solves the alarm noise issue by utilizing a Cordell ISD4000 Alarm Collector within our client’s network which provides alarm consolidation of multiple systems into a single pane of glass.
A Fully Customizable Ticketing System
In addition to typical fields displayed in ticket reports, NOCAware adds 24-hour ticket holds, parent/child tickets, maintenance/outage tickets, calculated mean-time-to-repair (MTTR), and mean-time-to-action (MTTA) that is fully customizable for each client.
Nex-Tech NOC brings clarity to alarms/SNMP traps so a potential impact to services can be determined at a glance.
Deciphering a raw SNMP trap or alarm takes time. When there is a network impairment within your network, time is not on your side. As power users of Cordell’s CiNAS Network Management System, we build clarity into alarms so at a glance we know where, when and what the impairment is, reducing time to identify exactly what the impact is, and reducing time to resolution.
When a network event impacts service to your client, it’s important to keep management and your client in the loop. We do that and provide detailed notification of incident resolution, performance and mean time to repair (MTTR), keeping everyone informed, reducing the need for follow-ups and manual status reports.
Nex-Tech NOC provides full reporting of ticketing, alarming and service/circuit impairments/outage conditions, including MTTR. Data is stored for one year, offering customers an opportunity for standard or customized reporting.