A Fully Customizable Ticketing System
In addition to typical fields displayed in ticket reports, NOCAware adds 24-hour ticket holds, parent/child tickets, maintenance/outage tickets, calculated mean-time-to-repair (MTTR), and mean-time-to-action (MTTA) that is fully customizable for each client.
When a network event impacts service to your client, it’s important to keep management and your client in the loop. We do that and provide detailed notification of incident resolution, performance and mean time to repair (MTTR), keeping everyone informed, reducing the need for follow-ups and manual status reports.
Nex-Tech NOC provides full reporting of ticketing, alarming and service/circuit impairments/outage conditions, including MTTR. Data is stored for one year, offering customers an opportunity for standard or customized reporting.