Network Operations Center Technician I – Victoria, Kansas
Our NOC is expanding, and we need you to help make it happen! If you are experienced working with network operations and have a strong desire to work for a leader in the communications industry, you may be ready to join our Nex-Tech NOC team!
Our NOC Technicians monitor the Company’s internal and external communications networks 24\7\365. Duties will include monitoring, assessing, and troubleshooting Telecommunications, Data, and IP TV equipment for network faults and equipment alarms. Additional duties will include opening trouble tickets and managing ticket queues for response follow up, escalating issues to the proper department. NOC Technicians will be required to notify management and customers of priority issues, provide timely status updates appropriately and follow all NOC processes and operating procedures to drive network issues to resolution.
High school diploma, or the equivalent.
Associates degree in Communications, Telecommunications and/or Electronics Engineering degree preferred.
Six months to two years of previous experience in network surveillance and/or network monitoring, as well as previous experience with Network Monitoring tools and report generation preferred.
CCNA and/or Layer 2, and Layer 3 networking experience helpful.
Microsoft Office Suite, Internet software, and E-mail support.
Candidate may be required to work weekends and some holidays.