Our Systems Engineer designs, installs, troubleshoots and maintains IT infrastructure for internal and external customers, including network connectivity and utilization, Windows server administration, virtualization, performance tuning, backup, and restoration. The right candidate will be one who enjoys getting to know their customers, understanding their business, and providing solutions for new, or upgrading existing, equipment or software. Other tasks include identifying, researching, and resolving technical problems, maintaining documentation of client networks and systems, and providing service support for trouble tickets.

 

Desired Knowledge, Skills, or Abilities:

 

Education and Experience:

 

 

Nex-Tech is a broadband and technology company that connects thousands of people and businesses through a robust fiber network. We deliver the highest quality Internet, with speeds up to 1 Gig, streaming TV, home security, and local and long-distance phone service. Nex-Tech also provides an array of enterprise solutions including cloud services, Hosted PBX, network security, managed IT, physical security and surveillance, advertising solutions, and network operations monitoring to business clients nationwide. Nex-Tech focuses on providing our customers the best technology and support with the best people and has been doing so for more than 70 years.

 

The Network Technician will work directly with our managed services customers to help meet their IT needs. The right candidate will be one who enjoys getting to know their customers, understand their business and how IT helps move forward, and working independently. Daily tasks will include system administration duties including server installation, system/application installation and patch management, Windows issue resolution, log analysis and others. Configures, tests, and maintains LAN/WAN equipment and services including switches, routers, firewalls, and VPN. The employee will also provide on-site and telephone technical support for Nex-Tech customers.

 

• Knowledge of computer technology and its associated lingo.
• Knowledge of diagnostic testing software and troubleshooting procedures.
• Ability to read, analyze, and interpret computer reports and printouts.
• Ability to communicate with customers, co-workers, and various business contacts in a courteous and professional manner.

• High school diploma plus a minimum of one year experience in computer/peripheral and network support.
• A+ certification or Network+ certification or equivalent required.
• Must possess a Kansas Driver's license.
• This position requires completion of a background check.

• Skill in customer service and customer relations.
• Skill in operating a personal computer using data base, word processing, and spreadsheet software.
• Ability to communicate with customers, co-workers, and various business contacts in a courteous and professional manner.
• Ability to listen to the customer, determine needs, and suggest appropriate technology solutions.

• High school diploma, or the equivalent
• One year of customer service, telephone sales, or equivalent work experience preferred
• Bilingual (English/Spanish) a plus

Nex-Tech is a broadband and technology company that connects thousands of people and businesses through a robust fiber network. We deliver the highest quality Internet, with speeds up to 1 Gig, streaming TV, home security, and local and long-distance phone service. Nex-Tech also provides an array of enterprise solutions including cloud services, Hosted PBX, network security, managed IT, physical security and surveillance, advertising solutions, and network operations monitoring to business clients nationwide. Nex-Tech focuses on providing our customers the best technology and support with the best people and has been doing so for more than 70 years.

 

Our Customer Sales Assistant sells and promotes products and services, prepares customer contracts, and processes payments. Duties also include working closely with customers answering questions, processing adjustments to accounts, and resolving billing issues. The right person must be outgoing, maintain a proficient knowledge of products and services, have excellent oral and written communication skills, be community driven, and must also be willing to travel to work in various offices in the Nex-Tech service area.

 

Desired Knowledge, Skills, or Abilities:

 

Education and Experience:

 

Nex-Tech is a thriving broadband and technology company, providing state-of-the-art communication services throughout Kansas and nationwide business technology solutions. Nex-Tech is a Kansas Governor’s Award of Excellence recipient and was founded in 1951 to make life better for our friends and neighbors, our customers, by giving them access to high-speed, high-tech services that some can only dream about.

 

If you are looking to start a new and exciting career, have strong communication skills and enjoy the challenge of meeting and exceeding your income goals, Nex-Tech is the perfect place to start. You will receive consistent one-on-one training and ongoing mentoring from the sales managers and other sales representatives. You will also receive hands on experience and training using leading edge sales tools and tactics to promote and sell products and services for Nex-Tech in the Topeka area. Your main purpose is to generate business with customers/prospects and propose exceptional technology solutions to enhance business operations and solve issues. You will also provide sales support and collaborate with project managers to create accurate sales proposals.

 

The right person must develop a strong working knowledge of products and services which include video, Internet, telephone and mobile phone, and must be willing to travel to work in various offices in the Nex-Tech service area.

 

Desired Knowledge, Skills, or Abilities:

Education and Experience:

 

Nex-Tech is a thriving broadband and technology company, providing state-of-the-art communication services throughout Kansas and nationwide business technology solutions. Nex-Tech is a Kansas Governor’s Award of Excellence recipient and was founded in 1951 to make life better for our friends and neighbors, our customers, by giving them access to high-speed, high-tech services that some can only dream about.

 

If you are looking to start a new and exciting career, have strong communication skills and enjoy the challenge of meeting and exceeding your income goals, Nex-Tech is the perfect place to start. You will receive consistent one-on-one training and ongoing mentoring from the sales managers and other sales representatives. You will also receive hands on experience and training using leading edge sales tools and tactics to promote and sell products and services for Nex-Tech in the Hastings, Grand Island, or Kearney area. Your main purpose is to generate business with customers/prospects and propose exceptional technology solutions to enhance business operations and solve issues. You will also provide sales support and collaborate with project managers to create accurate sales proposals.

 

 

Requirements:

Associate’s degree in Business or IT Technology or equivalent experience. Must possess a valid driver’s license.

 

Nex-Tech is a broadband and technology company that connects thousands of people and businesses through a robust fiber network. We deliver the highest quality Internet, with speeds up to 1 Gig, streaming TV, home security, and local and long-distance phone service. Nex-Tech also provides an array of enterprise solutions including cloud services, Hosted PBX, network security, managed IT, physical security and surveillance, advertising solutions, and network operations monitoring to business clients nationwide. Nex-Tech focuses on providing our customers the best technology and support with the best people and has been doing so for more than 70 years.

 

Our Network Technician will work directly with managed services customers to set-up and maintain network systems on a regular basis by on-site visits. The right candidate will be one who enjoys getting to know their customers, understanding their business and how IT helps move it forward, and working independently. Daily tasks will include system administration duties including server installation, system/application installation and patch management, Windows issue resolution, log analysis and others. Configures, tests, and maintains LAN/WAN equipment and services including switches, routers, firewalls, and VPN. The employee will also provide on-site and telephone technical support for Nex-Tech customers.

 

Desired Knowledge, Skills, and Abilities:

 

Education and Experience:

 

Our NOC is growing, and we need you to help make it happen! If you are experienced working with network operations and have a strong desire to work for a leader in the communications industry, you may be ready to join our Nex-Tech NOC team!

 

Our NOC Technicians monitor internal and external communications networks 24/7/365. Duties will include monitoring, assessing, and troubleshooting telecommunications and data. Other duties will include opening trouble tickets and managing ticket queues for response, follow up, and event escalations as well as responding to inbound phone calls, emails, and requests as needed. We offer a four-day work week with multiple shifts available, including shift differential pay opportunities.

 

Education & Experience:

 

Nex-Tech is a broadband and technology company that connects thousands of people and businesses through a robust fiber network. We deliver the highest quality Internet, with speeds up to 1 Gig, streaming TV, home security, and local and long-distance phone service. Nex-Tech also provides an array of enterprise solutions including cloud services, Hosted PBX, network security, managed IT, physical security and surveillance, advertising solutions, and network operations monitoring to business clients nationwide. Nex-Tech focuses on providing our customers the best technology and support with the best people and has been doing so for more than 70 years.

 

Our Network Operations Technician will assist in monitoring the Internet network and all associated equipment to determine network stability, traffic throughput, assess server overloads, link capacities and outages, and all other events that are detrimental to customer service. Maintains routers, switches, network management systems (NMS), and alarm collection.  Assists in the assessment and implementation of software and appliance-based IP security measures in both public and private segments of the network. Candidate will assist in documenting and managing IP address schemes and assigning IP addresses.

 

• Knowledge of networking, routing, protocols, and testing. 
• Knowledge of switching, tagging, and transport protocols. 
• Knowledge of cat6 cabling, termination, and troubleshooting. 
• Knowledge of UNIX, LINUX and Windows-based servers. 
• Knowledge of Cisco, Extreme, Calix, and Cambium equipment and other command line interfaces. 

• Associate degree in Communications Technology, Computer Information Systems, or the equivalent. 
• Three years of experience in LAN/WAN networking, Central Office transport, IP transport, IPTV, VoIP, routing and network design, or equivalent experience. 
• Must possess a Kansas Driver’s license 
• This position requires completion of a background check.