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Residential Protection Plus

Peace of mind for all of your favorite services.


What is Protection Plus?

Protection Plus maintenance plan ensures the inside wiring and jacks in your home that run your phone, Internet and TV service will stay in proper working condition. In addition, Protection Plus gives you peace of mind that if any of your Nex-Tech provided Internet equipment stops working as expected, we will troubleshoot it and repair or replace it. This includes your wireless router provided by Nex-Tech. Protection Plus is $9.99 per month.

Why would I want it?

In the event that your Nex-Tech TV or Internet equipment stops working, you can rest assured that the Nex-Tech technical support team will walk you through the troubleshooting process, and if your issue can't be resolved over the phone, we’ll arrange for a professional technician to come to your home during normal business hours to fix or replace the equipment.

Without Protection Plus

  • $110/hour charge for a professional technician to troubleshoot and repair wiring, jacks or other issues related to your Nex-Tech services in your home.

What does it cover?

If you experience problems at your home such as static on the line, or failure of your Nex-Tech provided router, Protection Plus will cover the charge for a professional technician to come to your home. After an evaluation, the technician will repair any issues caused by wiring, jacks, Internet service or your Nex-Tech provided wireless router. If the problem is a customer caused issue, such as damage to the equipment, jacks or wiring caused by a pet or by dropping the equipment, Protection Plus will cover only the first occurrence.

What doesn’t it cover?

  • Installation of new jacks
  • Repair of telephones
  • Business Telephone Systems, such as a key system or PBX
  • Business networking
  • Televisions and other equipment from other providers (e.g. Roku, Google Chromecast, etc.)
  • Computers and all peripheral devices
  • Remote control batteries or battery replacement
  • Wireless router not provided by Nex-Tech
  • Customer-caused issues, such as pets chewing on wires, accidentally cutting a wire during a home remodel, etc. (Protection Plus will only cover the first instance.)

To sign up for Protection Plus or Premium Wi-Fi, simply complete the form below.


By signing, I the subscriber, agree to subscribe to Nex-Tech’s Protection Plus for one or more services for a term of 24 months from the date of my related trouble, in lieu of paying for the full cost to send a professional technician to my home. If for any reason I choose to terminate the agreement before the 24-month term, I will be assessed a Two Hundred dollar ($200) Early Termination Fee (ETF) in addition to any previous outstanding balance due on my account.

Premium Wi-Fi includes one access point. Additional access points are $6.00 each. If installation is desired, standard installation fees apply. *Outdoor coverage not guaranteed with standard install.

By typing your name, you are signing this Agreement electronically. You agree your electronic signature is the legal equivalent of your manual signature on this Agreement.



Free Features

Protection Plus also includes free access to three premium features for your computer and/or mobile device - Password Genie, FileHopper Plus and SecureIT Plus.*
Password Genie

Password Genie

Never forget a password again! Password Genie securely stores your usernames and passwords. It then automatically enters them for you at your favorite sites with smart logins. You can also customize Password Genie to help you remember important information such as birthdays, banking and insurance information.
FileHopper Plus

FileHopper Plus

Your computer or mobile device is full of important files like precious photos, music and documents. With FileHopper Plus, you receive 50 GB of free cloud backup. An easy portal allows you the ability to customize which files to back up. Data can be accessed remotely from multiple devices.
SecureIT Plus

SecureIT Plus

Fully protect your computer or mobile device with SecureIT Plus, a powerful all-in-one product with anti-virus, web security, parental controls, malware protection and support, firewall and anti-theft protection for smartphones and tablets. Support is free and if you ever get a virus, they'll remove that for free too!
*Not compatible with MAC operating systems.