Customer Service 877.625.7872 | Technical Support 888.565.3200
 
 
 
Residential Protection Plus

Peace of mind for all of your favorite services.

 
 
 
 
 

What is Protection Plus?

Protection Plus includes premiere home Wi-Fi connectivity, wiring maintenance and equipment replacement. Internet subscribers with Protection Plus receive a GigaCenter dual-band wireless router which delivers a strong Wi-Fi signal at blazing fast speeds. Protection Plus also includes a maintenance plan to ensure the inside wiring and jacks in your home, that run your phone, Internet and TV service, will stay in proper working condition. Your Nex-Tech provided Internet equipment is also covered. If it stops working as expected, we will troubleshoot it and repair or replace it for free. Protection Plus is $9.99 per month.
 

Why would I want it?

  • Exceptional Wi-Fi Internet - The GigaCenter dual-band wireless router, that is provided to our Internet subscribers with Protection Plus, provides outstanding Wi-Fi range and performance throughout your home. This powerful router sends data over two different radio frequencies and dedicates bandwidth across the separate wi-fi networks to avoid interference and support higher upload speeds.
  • Equipment and Wiring Maintenance - In the event that your Nex-Tech provided Internet equipment stops working, you can rest assured that the Nex-Tech technical support team will walk you through the troubleshooting process, and if your issue can't be resolved over the phone, we’ll arrange for a professional technician to come to your home during normal business hours to fix or replace the equipment.
  • Without Protection Plus – There is a $110/hour charge for a professional technician to troubleshoot and repair wiring, jacks or other issues related to your Nex-Tech services in your home.
 
 

What does it cover?

If you experience problems at your home such as static on the line, failure of your Nex-Tech provided router or you need assistance troubleshooting a TV issue, Protection Plus will cover the charge for a professional technician to come to your home. After an evaluation, the technician will repair any issues caused by wiring, jacks, Internet service or your Nex-Tech provided wireless router. If the problem is a customer caused issue, such as damage to the equipment, jacks or wiring caused by a pet or by dropping the equipment, Protection Plus will cover only the first occurrence.
 
 
 

What doesn’t it cover?

  • Installation of new jacks
  • Repair of telephones, televisions or computers and all peripheral devices
  • Business Telephone Systems, such as a key system or PBX
  • Business networking
  • Streaming TV equipment such as Fire TV Sticks, Apple TV, Roku, Google Chromecast, etc.
  • Remote control batteries or battery replacement
  • Wireless router not provided by Nex-Tech
  • Customer-caused issues, such as pets chewing on wires, accidentally cutting a wire during a home remodel, etc. (Protection Plus will only cover the first instance.)
 
 
 
Protection Plus is not required for replacement and maintenance of Nex-Tech provided TV equipment for our Digital TV System (Minerva).
 
 
 

Free Features

Protection Plus also includes free access to three premium features for your computer and/or mobile device - Password Genie, FileHopper Plus and SecureIT Plus.*
 
Password Genie

Password Genie

Never forget a password again! Password Genie securely stores your usernames and passwords. It then automatically enters them for you at your favorite sites with smart logins. You can also customize Password Genie to help you remember important information such as birthdays, banking and insurance information.
FileHopper Plus

FileHopper Plus

Your computer or mobile device is full of important files like precious photos, music and documents. With FileHopper Plus, you receive 50 GB of free cloud backup. An easy portal allows you the ability to customize which files to back up. Data can be accessed remotely from multiple devices.
SecureIT Plus

SecureIT Plus

Fully protect your computer or mobile device with SecureIT Plus, a powerful all-in-one product with anti-virus, web security, parental controls, malware protection and support, firewall and anti-theft protection for smartphones and tablets. Support is free and if you ever get a virus, they'll remove that for free too!
 
*Not compatible with MAC operating systems.