Customer Service 877.625.7872 | Technical Support 888.565.3200
 

You can save time and money with Nex-Tech's convenient payment and billing options!

Save Postage and Paper with Ebill

Sign up for ebill to receive your monthly statement by email. You will also have access to past bills in your account history by logging in to your account online.
 
Click below to opt in or opt out of the Nex-Generation Round Up for Youth Program.

New Users:

A security code along with your account number are required to create your online bill payment account. If you have not created your account, please request your security code using the form here.
 
After logging in, you can schedule a one time payment, or set up monthly recurring payments.
 
Complete the form below to receive your security code by email.
 




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Automatic Payment
Automatic payment allows you to pay your monthly bill automatically by charging it to your checking account or credit card at no additional cost to you. It comes out automatically on the day it is due. With automatic payment, you save time and money by not having to write checks and pay for postage. You will still receive your monthly statement marked “Paid Automatically By Your Bank.” If you should have any billing questions or concerns, you will have ample time to resolve them, prior to payment of the bill.

Sign up for automatic payment and receive a $20 credit from Nex-Tech.

Combine these convenient payment options with ebilling from Nex-Tech for a "green" way to pay! Print and return the payment options form or stop by any Nex-Tech store to sign up.
 
 
Combined Billing
Nex-Tech and Nex-Tech Wireless offer combined billing for local telephone, long distance, Internet, TV and wireless service. This allows you to make one simple payment per month for all of your Nex-Tech and Nex Tech Wireless services. In addition, you will receive a 10% monthly discount on your Nex-Tech Wireless Shared Data.
Combined Billing Requirements:
  1. Existing Nex-Tech and Nex-Tech Wireless accounts must be in good standing and have no late payments for 90 days. New customers with approved credit are eligible for combined billing.
  2. Accounts are required to be on automatic payment. Please review this form for automatic payment options.
  3. The Nex-Tech and Nex-Tech Wireless accounts must have the same names or authorized users.
  4. Nex-Tech Wireless customers need to be on the wireless billing cycle that is generated on the 1st of the month. Wireless customers who are not currently on the 1st of the month billing cycle will be moved to this cycle.
 
 

Installation Fees

Several options are available for your residential Nex-Tech Internet, phone, and/or TV service installation.  You may choose to sign a commitment for Nex-Tech services, or pay installation fees up front.
 

Term Commitment:

You will receive free installation when a 36-month commitment is signed.  This includes one Internet connection, one phone connection, and two connections for Essentials TV service or three connections for Premiere TV service.  Any additional connections will be billed at $110 per hour.
 
You will receive half-price installation when a 24-month commitment is signed.  This includes one Internet connection, one phone connection, and two connections for Essentials TV service or three connections for Premiere TV service.  Any additional connections will be billed at $110 per hour.
 

Regular Installation Rates:

When adding a new Nex-Tech Internet, phone, and/or TV service, a one-time installation fee will be charged at the time service is set up, if you choose not to sign a term commitment.
 
Nex-Tech Phone Service Installation: A one-time installation fee of $40 will be applied. This fee covers all materials and time required to establish phone service to one phone connection. If you would like service to additional phone connections in your home, a charge of $110 per hour, plus cost of materials, will apply.
 
Nex-Tech Internet Service Installation: A one-time installation fee of $99 will be applied. This fee covers all materials and time required to establish one Internet connection. However, if you choose to lease your wireless router from Nex-Tech, this fee will be waived.* If you would like service hardwired to additional Internet connections in your home, a charge of $110 per hour, plus cost of materials, will apply.
 
Nex-Tech TV Service Installation: A one-time installation fee of $99 will be applied. This fee covers all materials and time required to establish TV service to your TV(s). If subscribing to Essentials TV service, this fee will cover two TV connections.  If subscribing to Premiere TV service, this fee will cover three TV connections.  If you would like service to additional TVs in your home, a charge of $110 per hour, plus cost of materials, will apply.
 
If adding multiple Nex-Tech services at one-time, a one-time installation fee of $99 will be applied. Dependent upon the services subscribed to, this fee includes one phone connection, one Internet connection and up to three TV connections. Any additional connections will be billed at a rate of $110 per hour, plus cost of materials.
 
*Router lease program is not available in all areas.
 

Moving/Change of Address:

If you are not currently in a term commitment where you received free installation or a free move, and decide to move locations, you may sign a 24 month term commitment to receive ½ priced standard installation or a 36 month term commitment to receive free standard installation for the move of your service.
 
If you signed a term commitment to receive a free installation, free move, ½ price installation or ½ price move, and decide to move locations during the term, moves fees of $99 for a standard move will apply.
 
 
 

Common Bill Charges

A fee set forth by broadcasters who own local television stations and is mandated by the Federal Communications Commission.
The ARC is authorized by the Federal Communications Commission and is designed to offset revenue losses experienced by the Company resulting from recent FCC actions. The ARC is subject to change annually and we will notify you in advance of any future changes to the ARC.
Cable and Telephone operators, such as Nex-Tech, are often required to pay a fee to the municipalities that they serve, for the rental of their rights-of-way. Federal law permits this "franchise fee" to be passed through to subscribers. In most cases, this fee appears on your monthly Nex-Tech billing statement as a separate line item. This fee is generally a % of certain revenues derived from our cable or telephone operations where applicable.
The Federal Communication Commission (FCC) assesses an annual fee to telecommunications service providers, such as Nex-Tech, to recover the costs that it incurs in carrying out enforcement, policy and rule-making, as determined annually by Congress. These fees are permitted to be passed through to subscribers. This fee will generally appear on your monthly Nex-Tech billing statement as "Federal Regulatory Fee."
Similar to the Universal Service Charge for local service, except this fee is applied as a percentage of your interstate and international long distance toll charges.
This is a charge applied as a percentage of your intrastate long distance toll charges mandated by the Kansas Corporation Commission to ensure all customers in rural high-cost areas of the state have access to affordable service. This charge supports the Kansas Universal Service Fund (KUSF), which supports the Lifeline program, Kansas Relay Services, Telecommunications Access Program as well as network enhancements and upgrades in rural areas.
Charges for individual toll (long-distance) calls made through the long-distance company customers have chosen as their primary carrier. There may be other itemized charges for directory assistance, collect calls, 900 calls, etc. Below is a description of the various abbreviations you may see on your bill.
BLI = Busy Line Interruption
CC = Calling Card
CCOP = Calling Card Directory Assistance by Operator
COLL = Collect Call
DACC = Directory Assistance using Calling Card
DADD = Directory Assistance using Direct Dial
DAOP = Directory Assistance by Operator
DD = Direct Dial
LSV = Line Status Verification
OP = Operator Assisted Call
RECL = Automatic Recall (Call Return)
REDL = Automatic Call Back (Automatic Redial)
TRAC = Customer Originated Trace
3RD# = 3rd Number (example: customer makes a call from a payphone to a number other than their home phone, but charges the call to their home phone number)
800 = 800 Number
900 = 900 Number
These are excise and franchise taxes for telecommunications services assessed by the federal government, state of Kansas, and local cities and counties. Taxes will vary depending on your location.
This is a basic monthly service rate for dial tone, allowing you to make and receive local (non-toll) calls. Failure to pay local service rate and applicable taxes and fees will result in disconnection and loss of service.
The Telecommunications Act of 1996 requires that service providers ensure that customers are able to retain their existing numbers when they switch from one service provider to another. Established by the FCC, this is a fixed, monthly charge that allows local companies to recover some of their costs to provide number "portability" to customers.
A flat monthly charge, established by the Federal Communications Commission (FCC), assessed directly to customers to help local telephone companies recover some of their costs in constructing and maintaining the local network.
A state/local government charge to fund emergency 911 services, such as fire and rescue.
This is a charge applied to monthly service and calling features mandated by the Kansas Corporation Commission to ensure all customers in rural high-cost areas of the state have access to affordable service. This charge supports the Kansas Universal Service Fund (KUSF), which supports the Lifeline program, Kansas Relay Services, Telecommunications Access Program as well as network enhancements and upgrades in rural areas.
The federal government established national programs to support universal telephone service. This fund assists with the costs of providing "affordable" services to low-income individuals and to residents in rural, high-cost areas. In addition, Congress has expanded the program to help schools, libraries and rural health care providers obtain advanced services, such as Internet access. All providers of telecommunications services contribute to the support of these programs. The amount on your bill depends on the services you order and the number of telephone lines you have. Generally, the surcharge is applied per line. This rate may be adjusted quarterly.