Search
 

Overflow Support

We’re here when you need us. Nex-Tech’s overflow service takes the call when your staff is busy. Nex-Tech overflow has been proven successful for businesses that currently do not offer 24/7 support or have limited staff available to answer incoming calls to your office.
 
Nex-Tech gives you the tools you need to offer your customers the highest level of service. From online, real time trouble ticket reporting to call reports, Nex-Tech overflow service gives you the assurance that your customers are being taken care of.
 
Not only can our overflow service be used for coverage 24 hours per day, it can also be used for other coverage such as:
 
Employee Meetings
Take the headache out of scheduling staff meetings or training. Nex-Tech overflow can be utilized to cover events that can be a hassle to schedule for.
 
Unscheduled absents
If a member of your staff is unexpectedly absent, you can use Nex-Tech overflow to cover your calls.
 
Holidays
Nex-Tech is open 365 days a year. Use us to cover the holidays in which your office is closed.
 
Fully Branded Support
A branded queue is created specifically for your company. YOU have control over the auto attendant greeting and you can make changes to the greeting whenever you like.
 
Nex-Tech Versatility
We are very experienced with many databases and billing systems. Nex-Tech can either utilize your database for trouble reporting or use our custom built trouble ticket reporting system.
 
Nex-Tech call statistics
YOU have access to the call statistics for your company. Daily, weekly or monthly, it’s your choice.