24 x 7 Support for Your Customers
Nex-Tech Help Desk is available 24x7x365 to answer and support your customer’s questions and needs. With our state-of-the-art Help Desk, your customers will receive a personalized experience to fit your company’s profile. Our 24×7 Help Desk includes Telephone, Email & Chat Support that can be easily integrated to offer your end-users a one-stop solution that will produce cost savings and satisfied customers.
- Agents are trained on all services
- Customers get a single point of contact
- Up-to-date hardware and technology
- Robust ticketing with chat & email
- Scalability to provide first-class support to providers of all sizes.
Management Made Simple
- Variety of monthly call reports so that you can rest assured that your customers are receiving the best service.
- All Help Desk calls are recorded to ensure first-rate customer service.
- All customer issues are tracked in a comprehensive log so that your staff can review and comment.
What Sets Our Technicians Apart?
A partnership with Nex-Tech Help Desk Services assures your customers will get the service they’ve come to trust and the support they will come to rely on. They will receive support from a company that appreciates local values, provides professional support and cares about each individual customer.