Customer Service 877.625.7872 | Technical Support 888.565.3200

Advanced Cyber NOC
Network Intelligence and Analytics in Action and 24×7 Service & Support

 
Nex-Tech’s Network Operations Center (NOC) offers end-to-end service management of your transport and customer premise equipment (CPE) by trained professionals who are available 24x7 to monitor and manage a comprehensive set of Infrastructure Technology services. Nex-Tech’s industry leading NOC technology and expert staff maintain the highest level of network uptime for your business in the most cost-efficient way.
 
 
 
Avoid Outages
Minimize Downtime
Maintain SLAs
Gain Peace of Mind
 

Nex-Tech has been an integral partner in helping manage a complex and high-availability network. We have been a loyal Network Operations Center customer since 2011, and are fortunate to have developed a relationship with a team of professionals who can adjust with the rapid changes in technology and customer focus, yet not compromise on the key bedrock services such as customer notification, alarm surveillance, preventative maintenance checks, change management control, and reporting. If your mission is to find the best NOC services provider, I highly endorse Nex-Tech.

Jeremy Gorsuch, Kansas Fiber Network
May 2017
 

Nex-Tech’s NOC is not just a service. It’s a promise to deliver intelligent analytics and proactive service to keep your network up. It’s time to relax and leave your network to us.

 
Included Services
Nex-Tech NOC
In-House Monitoring
Predictive Outage Technology
Yes
No
Proactive Alerts
Yes
No
24x7 NOC Engineers
Yes
No
SLA Conformance
Yes
Likely Not
Maintenance and Upgrades Included
Yes
No
Service Level Advisories Included
Yes
No
1st and 2nd Level Support
Yes
Likely Not
 
 

Avoid Costly Downtime and Network Performance Challenges

Network downtime costs your business valuable time and money. To avoid the impact on your network’s performance, the Nex-Tech NOC is staffed and prepared to open trouble tickets as soon as issues are reported. Nex-Tech will provide level one support to attempt to isolate and resolve any reported issues and continually update open tickets with status changes until the ticket is closed. During the process, our NOC will provide you with periodic status updates, either automatically by an email feature or by a phone call, and manage the escalation process through resolution. Our NOC also manages change management (maintenance notifications) and will proactively alert you so you are able to plan accordingly allowing for minimal business interruptions.
 
 
 
Experienced and Dedicated Support
 
Staffed 24x7x365 by experienced technicians disciplined in including Carrier Ethernet Certified Professionals (CECP).
 
Keeping your business running at peak performance is critical to your bottom line. Nex-Tech’s NOC is a Tier One Call Center available to answer questions, fix issues and provide assistance. Nex-Tech offers a variety of support options to meet the needs of your company:
 
  • Real-time alarms on your circuits and CPE devices
  • Support for Carrier Ethernet Services
  • Comprehensive management service – includes 24x7x365 proactive network monitoring; provisioning; fault, change, performance and configuration management
  • Trouble isolation, determination and resolution from experienced professionals
  • Trouble ticketing and automatic escalation
  • Proactive Remote Monitoring Service for device, system and application alerting